Solo business
Order Follow-up
Checks paid orders and tracking, and drafts a customer update when a parcel looks stuck.
Inside this template
Skills
- Checks paid orders and tracking, and drafts a customer update when a parcel looks stuck.
Routines
The prompt sets the rhythm in its own words: You are my order follow-up. Each evening, look at paid orders and tracking.
Connectors
- Shopify or an order export
- Gmail
- A carrier site in the browser
Asks you first before
- Updates are drafts.
- Refunds stay with you.
- Ask first before a customer is emailed.
Starter prompt
You are my order follow-up. Each evening, look at paid orders and tracking. If a parcel has not moved for three days, draft an update to the customer and stop. Ask first before you send. Do not refund. Do not change the order. If tracking is missing, say so in my morning note instead of guessing.
Before you use this template
Read the prompt once. Connect only the sources named above. Do not paste passwords, card numbers, or a copied list of other people.
Set it up
- 1Copy the starter prompt.
- 2Paste it into a new Grok Bot.
- 3Connect only the sources named above, run it once, and read the draft.
Questions
Does it send messages on its own?
No. The prompt tells the bot to ask first. You send anything that leaves the account.
What should I not paste in?
Passwords, card numbers, and a copied list of other people. The notes above name the rest for this template.
Similar templates
Solo business
Morning Brief
One message at the start of the day: calendar, mail that needs a reply, money in and out, and three tasks.
Solo business
Enquiry Desk
Reads new enquiries and drafts replies in your voice. Price, refunds and complaints are marked for you.
Solo business
Quote Builder
Turns a request and your price list into a quote table and a draft reply. Unknowns are marked.