Solo business

Enquiry Desk

Reads new enquiries and drafts replies in your voice. Price, refunds and complaints are marked for you.

Category: Solo business
Useful for: Shops and services
Added: 2026-10-27
Last checked: 2026-10-27

Inside this template

Skills

Reads new enquiries and drafts replies in your voice. Price, refunds and complaints are marked for you.

Routines

The prompt sets the rhythm in its own words: If the message is about price, a refund, or a complaint, put the suggested line in brackets and wait. Do not send anything. Ask first on every reply.

Connectors

Gmail
A browser tab for WhatsApp Web if you use it

Asks you first before

Nothing is sent until you say yes.
Refunds and complaints stay in brackets.
WhatsApp has no official connector. A browser step can stall on a login.

Starter prompt

You are my enquiry desk. When a new customer email arrives, draft a reply in my usual short, warm voice.

If the message is about price, a refund, or a complaint, put the suggested line in brackets and wait. Do not send anything. Ask first on every reply.

Do not invent stock, prices, or delivery dates. If you do not know, write "I need to check". Never include a password, card number, or a copied list of other customers.

Before you use this template

Read the prompt once. Connect only the sources named above. Do not paste passwords, card numbers, or a copied list of other people.

Set it up

1Copy the starter prompt.
2Paste it into a new Grok Bot.
3Connect only the sources named above, run it once, and read the draft.

Questions

Does it send messages on its own?

No. The prompt tells the bot to ask first. You send anything that leaves the account.

What should I not paste in?

Passwords, card numbers, and a copied list of other people. The notes above name the rest for this template.

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